Terms of Service – Site Steps

Last updated: Jan 27 2026

These Terms of Service (“Terms”) govern your access to and use of the Site Steps application, website, and related services (the “Service”). By creating an account or using Site Steps, you agree to these Terms.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you do not agree, you must not use the Service.

13. Governing Law

1. About Site Steps

We may update these Terms from time to time. Where changes are significant, we will take reasonable steps to notify users. Continued use of the Service after updates means you accept the revised Terms.

Site Steps is a digital reporting and project documentation platform designed to help construction and specialist contracting professionals create, manage, and store site reports, surveys, and related project information.

12. Changes to the Terms

The Service is provided for business use.

Upon termination, access to your account may be removed in accordance with our data retention policy.

2. Eligibility

  • You breach these Terms
  • Payment is not received (where applicable)
  • We are required to do so for legal or security reasons

You must be at least 18 years old and using the Service in a professional or business capacity. By registering, you confirm that you have the authority to enter into these Terms on behalf of your organisation where applicable.

We may suspend or terminate your access if:

3. Accounts and Access

You may stop using the Service at any time.

To use Site Steps, you must create an account.

11. Termination

You agree to:

Our total liability in connection with the Service shall not exceed the fees paid by you in the 12 months preceding the claim.

  • Provide accurate and up-to-date information
  • Keep your login credentials secure
  • Notify us immediately of any unauthorised use of your account
  • Indirect or consequential losses
  • Loss of profits, business, or reputation
  • Errors arising from incorrect data entered by users

You are responsible for all activity carried out under your account.

To the fullest extent permitted by law, Site Steps is not liable for:

We reserve the right to suspend or terminate accounts where these Terms are breached.

  • The accuracy and completeness of your reports
  • Professional decisions made based on information within the Service
  • Compliance with applicable regulations and standards

4. Use of the Service

Site Steps is a tool designed to assist with reporting and documentation. You remain responsible for:

You may use Site Steps solely for lawful business purposes connected with your professional activities.

10. Limitation of Liability

You agree not to:

  • Copy, modify, or reverse engineer the platform
  • Resell or redistribute the Service without written permission
  • Use the Service for unlawful, harmful, or fraudulent purposes
  • Upload content that is defamatory, offensive, or infringes the rights of others
  • Attempt to gain unauthorised access to the system or other users’ data
  • Interfere with the operation or security of the platform

You may not:

We may remove content or restrict access where misuse is suspected.

All intellectual property rights in the Site Steps platform, including software, design, branding, and content (excluding User Content), remain the property of Site Steps or its licensors.

5. Your Data and Content

9. Intellectual Property

You retain ownership of the information, reports, photos, and documents you upload or create using Site Steps (“User Content”).

All fees are non-refundable unless required by law.

By using the Service, you grant Site Steps a limited licence to store, process, and display your User Content solely for the purpose of:

  • Fees and billing terms will be agreed at sign-up
  • Subscriptions renew automatically unless cancelled in accordance with your plan
  • Failure to pay may result in suspension or termination of access
  • Providing the Service
  • Maintaining system security and integrity
  • Delivering support
  • Improving platform functionality (in anonymised or aggregated form where possible)

Where the Service is provided on a paid subscription basis:

You are responsible for ensuring you have the right to upload and use all content within the Service.

8. Fees and Subscriptions

6. Data Protection

We may update, modify, or improve features at any time.

We process personal data in accordance with our Privacy Policy. By using the Service, you acknowledge that personal data may be stored and processed as described there.

  • Maintenance and updates
  • System improvements
  • Circumstances beyond our control

Where you upload personal data relating to third parties (for example, client or site information), you are responsible for ensuring you have a lawful basis to do so.

We aim to keep Site Steps available at all times but do not guarantee uninterrupted access. The Service may be unavailable temporarily for:

7. Service Availability